Return Policy & Refunding

WildlifeoPedia Refund & Return Policy

At WildlifeoPedia, we strive to provide our supporters with high-quality products and a seamless purchasing experience. However, due to the nature of our merchandise and partnerships with third-party platforms, we want to ensure that our refund and return policy is clear and transparent.

This policy outlines the conditions under which returns, refunds, and exchanges are handled for both physical and digital products associated with WildlifeoPedia. We reserve the right to make changes to this policy at all times.

Attention:

*Please be advised that WildlifeoPedia is not responsible or liable for any shipping, returning, or customer service related to merchandise purchased on the WildlifeoPedia Bonfire webshop. Should you encounter any issues with shipping, returns, or other matters, please contact Bonfire directly. Kindly review Bonfire’s return policy prior to making a purchase.

It is important to note that when making an additional donation to WildlifeoPedia through Bonfire, a processing fee will be applied by Bonfire. For any inquiries regarding Patreon purchases, please reach out to WildlifeoPedia for assistance. 

For further information, please refer to WildlifeoPedia's detailed refunding policy.

Start shopping and help us protect wildlife today! Learn more about WildlifeoPedia's initiatives. All prices from the Bonfire official merchandise are displayed in US Dollars. Prices exclude additional costs like shipping or potential import fees, which may vary per country or region.

1. Physical Products (Bonfire Store Purchases)

WildlifeoPedia uses Bonfire to provide high-quality merchandise to our supporters. However, WildlifeoPedia is not responsible for the shipping or processing of returns of any items purchased from the Bonfire webshop.

If you experience any issues related to the delivery, quality, or return of an item purchased via Bonfire, please refer directly to Bonfire's Return Policy for guidance on how to proceed. As of August 2025, Bonfire typically accepts refunds & exchanges up until 90 days after you've placed your order.

Before Making a Purchase:
We strongly recommend that you carefully read Bonfire’s return and refund policies before placing an order. WildlifeoPedia does not have control over Bonfire’s return process and cannot intervene in disputes regarding shipping delays, incorrect orders, or defective items.

If You Have an Issue with Your Order:
Contact Bonfire's Customer Support for any return or refund inquiries.
Ensure that you retain all necessary proof of purchase, such as order confirmation emails and tracking details.
If you need assistance understanding Bonfire’s policies, WildlifeoPedia is happy to guide you to the appropriate resources, but we cannot give refunds or exchanges on Bonfire's behalf.
For the latest information regarding Bonfire’s policies, please visit their official website or refer to their return guidelines.

2. Digital Products (Patreon Store Purchases)

WildlifeoPedia offers digital content through Patreon, including exclusive files, downloadable content, and other digital materials. Due to the nature of digital products, WildlifeoPedia cannot directly accept returns or provide refunds for digital purchases.

If You Experience Download Issues:
We understand that technical issues may arise when downloading content from Patreon. If you experience any difficulties accessing or downloading a file, please follow these steps:

• Check Your Internet Connection: Ensure you have a stable internet connection before attempting to download the file again.

• Try an Alternative Device or Browser: Some technical issues may be browser-related, so switching devices or browsers might help.

• Contact WildlifeoPedia Support: If the issue persists, please reach out to us. You can expect a response within a few hours to a few days, depending on our availability. We will do our best to assist you in accessing your purchased content.

Please note that it is not always possible to issue a refund directly via Patreon, you may need to provide alternative/additional bank details to make the transaction. How to issue a refund at Patreon.

Refund Eligibility for Patreon Purchases
WildlifeoPedia does not generally offer refunds for digital products unless you encounter serious technical issues. If you experience difficulties accessing your purchased file, we will first attempt to send the image via email to ensure you receive your content. Refunds will only be issued in cases of serious technical failure that cannot be resolved. If such an issue occurs, please contact us with a detailed explanation of the problem, along with any relevant screenshots or error messages. We will evaluate the situation and determine whether a refund or alternative solution is applicable. If this is your issue, you must contact WildlifeoPedia within 14 days of your order.

3. Donations and Subscription-Based Support

• Donations Are Refundable: Donations to WildlifeoPedia (which will eventually be donated to charities) are refundable. However, you'll have to reach out to WildlifeoPedia within 14 days after your donation and before the 31st of December. After this period, donations are directed toward the funding of wildlife conservation initiatives, educational outreach, and community-building efforts. Please note that any platform fees (Bonfire: 8%), transaction fees (depending on how you made your donation) or other potential costs will not be covered by WildlifeoPedia. This means that you might not receive 100% of your donation as part of the refund. By donating, you are helping us make a positive impact on the planet and protect the beautiful wildlife which call our planet home.

• Patreon Subscriptions: If you choose to support WildlifeoPedia through a membership on Patreon, please be aware that subscriptions are billed on a recurring basis. This means that your payment will be automatically processed at the beginning of each billing cycle unless you cancel your subscription prior to the next charge. You can adjust or cancel your membership directly through the Patreon platform at any time, but please note that we are unable to process refunds for any past payments or subscriptions already billed. We encourage you to review your Patreon settings to ensure they align with your preferences and prevent unintended charges.

• Subscription Cancellations: To avoid being billed for the next cycle, cancellations must be completed before the next payment date. After cancellation, you will continue to have access to the benefits of your membership until the end of the current billing period, but no future payments will be charged. If you ever experience any confusion about when your billing cycle will end, we recommend checking your Patreon account or contacting Patreon support directly for assistance.

• Billing Issues or Unauthorized Charges: If you encounter any billing issues, such as unexpected charges or unauthorized payments, we strongly recommend contacting Patreon’s support team for further assistance. As Patreon handles all payment processing, they are best equipped to investigate and resolve any billing-related concerns. Unfortunately, WildlifeoPedia cannot access billing details or make adjustments to payment records directly, so reaching out to Patreon Support will ensure that any issues are addressed promptly and properly.

We truly value the contributions from our supporters, and we strive to make your experience with WildlifeoPedia as smooth and transparent as possible. Thank you for your understanding, and for being a crucial part of our mission to protect wildlife and raise awareness about conservation efforts worldwide.

4. Contacting WildlifeoPedia for Support

If you have any questions regarding refunds, returns, or access to digital content, we encourage you to reach out to WildlifeoPedia directly for assistance. While we are unable to process returns or exchanges for physical items purchased from third-party platforms, such as Bonfire, we are always happy to assist you by directing you to the right resources or offering guidance on how to resolve any issues.

• Digital Content Support: If you encounter any issues accessing or downloading digital content from our Patreon store or other platforms, feel free to get in touch. We are committed to ensuring that you can access the content you’ve purchased without trouble, and we’ll do our best to resolve any issues promptly.

• Physical Product Support: For returns or exchanges related to physical merchandise purchased from Bonfire or other third-party vendors, we will guide you to their official support channels. We understand that receiving a damaged or incorrect item can be frustrating, and we want to ensure that the process for returning or resolving the issue is as smooth as possible. You can also receive an exchange for wrong clothing sizes. However, please be aware that we are not able to process these types of returns ourselves and are not responsible for the returning of items, as the transactions are primarily managed by a third-party platform.

• Response Time: We strive to respond to all inquiries as quickly as possible, typically within a couple of hours, depending on our availability and the volume of requests we receive. While we aim to address every concern in a timely manner, please note that response times may be slightly longer during peak periods, holiday seasons or weekends.

For any inquiries or support requests, please feel free to reach out to us through the following methods:

• Email: hello@wildlifeopedia.org

• Contact Form: https://forms.gle/4tFLG7xdwvUr4aDE9

We are committed to providing excellent customer service, and we will do everything we can to assist you with any concerns.

5. Exchanges for Physical Products

Exchanges for physical products purchased through the Bonfire store can only be processed directly through Bonfire's customer support. WildlifeoPedia is unable to facilitate exchanges or process returns for items purchased via Bonfire.

• Defective Items: If you receive a defective or damaged item, it’s important to document the issue thoroughly to ensure a smooth exchange process. We recommend taking clear photos of the entire item, including a close-up of the defect or damage, so Bonfire's customer support team can better understand the issue and assist.

• Contact Bonfire: Once you have the necessary documentation, reach out to Bonfire Customer Support directly for guidance. They will be able to assist you with the next steps in resolving the issue, whether that involves returning the item or processing an exchange.

Please refer to Bonfire’s official return and exchange policy for specific details and instructions on how to proceed. WildlifeoPedia is here to guide you to the appropriate resources, but the return process is ultimately managed by Bonfire.

6. Defective or Damaged Items

If you receive a damaged or defective product, we are committed to helping you resolve the issue quickly.

• For Physical Merchandise Products: If your item is physically damaged or defective, please reach out to Bonfire Customer Support directly within 4 months of placing your order. In your message, provide clear details about the issue, including any relevant photos of the damage or defect. This helps Bonfire's team assess the situation and guide you through the return or exchange process.

• For Digital Products: If you encounter any issues with digital content purchased through the WildlifeoPedia Patreon Shop, such as failed downloads or inaccessible files, please contact WildlifeoPedia Support within 14 days via Patreon's refunding direct messaging feature. Provide a detailed description of the issue and any relevant screenshots or error messages. Our team will do everything possible to resolve the issue, which may involve re-sending the digital content or offering a solution.

We kindly request you to notify WildlifeoPedia within 14 days via Patreon's refunding direct messaging feature or Bonfire within the 4-month timeframe to ensure that the issue is addressed promptly and can still be resolved. Rest assured, we will assist you in the process to make sure you are satisfied with your purchase.

7. Return Timeframe

Physical Product Returns through Bonfire

For physical products purchased through Bonfire, the standard return window is generally 4 months from the date you place your order. This return window applies to most situations, including returns for damaged, defective, or incorrect items. However, please note that the timeframe may vary depending on the specific issue with your order or the product.

• Post-Return Window: After this 4-month period, WildlifeoPedia and Bonfire may not be able to assist with returns or exchanges. For any return requests made after the window has closed, we are not able to offer a resolution.

• Return Policy Variability: It’s important to review Bonfire’s Return Policy for any additional conditions or updates, as these timelines and guidelines could change depending on specific product categories, issues, or unforeseen circumstances.

We recommend reaching out to Bonfire Customer Support within the return window to ensure your request is processed in a timely manner. For the most accurate and up-to-date information, please refer to Bonfire's official refund policies.

8. International Orders

If you are placing an order from outside your home country, please be aware that additional import fees, customs duties, and international shipping charges may apply. These fees are typically determined by your country’s import regulations and customs procedures, and they may affect the total cost of your order.

• Return or Refund Eligibility: Due to the nature of international orders, WildlifeoPedia cannot cover or reimburse any additional fees, including customs duties or taxes, that may arise as part of the return, exchange, or refund process. These costs fall within the complete responsibility of the buyer.

• International Shipping Charges: You may also be required to pay for return shipping if you are returning an item internationally. Please consider these potential costs when making your purchase.

We recommend that you check with your local customs office or shipping provider for more information about any import fees or shipping charges before placing an order to ensure you’re fully aware of any additional costs involved.

9. Final Notes

At WildlifeoPedia, we are dedicated to offering clear and fair policies for refunds and returns, ensuring that your experience with us is as smooth as possible. We understand the importance of transparency in maintaining trust with our supporters, which is why we strive to communicate all terms and conditions clearly. If you've got any questions, please reach out to us at hello@wildlifeopedia.org

However, it’s important to note that since we work with third-party platforms such as Bonfire for physical products and Patreon for digital content and paid memberships, there are certain limitations beyond our control. As such, returns, exchanges, and refunds are governed by the policies of these third-party services. We encourage you to familiarize yourself with their respective policies to fully understand the terms under which they operate.

• Third-Party Policies: By purchasing products or making donations through these third-party platforms, you agree to comply with their own terms and conditions. These platforms have their own return, refund, and exchange policies that may differ from WildlifeoPedia’s policies or information provided.

• Reliance on External Platforms: While we aim to support you as much as possible, most of the ultimate responsibilities for returns, shipping, refunds, or exchanges for items purchased via Bonfire's custom-apparel services rests with Bonfire. We cannot override their decisions or processes. We will always do our very best to help and assist you with your concerns, but we can unfortunately not guarantee the outcome.

Thank you for your continued support of WildlifeoPedia. Your purchases, donations, and subscriptions play a crucial role in helping us promote wildlife conservation, raise awareness about endangered species, and educate people around the world about the importance of protecting wildlife and their habitats. Together, we are making a difference!